CO
Chantal O
1 reviews | Active since Mar 2012
07 Oct 2020, 10:15
Home-connect just like every other ISP
I left my previous ISP due to terrible client service and after a lot of research decided on home-connect due to the high ratings. Sadly I have had awful, almost non-existent client service for over a month of trying to resolve an issue. For months everything was fine but since the beginning of September, I am not getting the speed I am paying for. On a 100/50 fibre line, I am getting a max of 35/49 - I am paying a fortune to have decent speed and no one has made any attempt to look into it. I even went so far as to email EVERY department with my issue and 2 days later not a single human has tried to get in touch or even respond to the email.
I am so utterly disappointed and will be cancelling their service.
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Replies (4)0
Replies (4)
Home-Connect's replyOfficial
07 Oct 2020, 10:41Good day Chantal. Thank you for contacting Home-Connect. We apologize for the experience thus far. Kindly inbox us your Home-Connect customer code or contact information so we can assist you further.
Home-Connect's reply07 Oct 2020, 10:41
Official
Good day Chantal. Thank you for contacting Home-Connect. We apologize for the experience thus far. Kindly inbox us your Home-Connect customer code or contact information so we can assist you further.
Home-Connect's replyOfficial
07 Oct 2020, 11:03Good day Chantal. Thank you for your response, We have escalated the matter to our support specialist, They will be in contact in contact to assist you until the matter gets resolved.
Home-Connect's reply07 Oct 2020, 11:03
Official
Good day Chantal. Thank you for your response, We have escalated the matter to our support specialist, They will be in contact in contact to assist you until the matter gets resolved.
Home-Connect's replyOfficial
07 Oct 2020, 12:05Good day Chantal , We believe that your matter was resolved
Home-Connect Team
Home-Connect Team
Home-Connect's reply07 Oct 2020, 12:05
Official
Good day Chantal , We believe that your matter was resolved
Home-Connect Team
Home-Connect Team
CO
Chantal O's updateReviewer Update
07 Oct 2020, 12:30No the matter has not yet been resolved. Until I get the replacement router and test the speed this issue is still very much open.
Thank you for the quick response to the complaint though. It's the first time I feel like you guys are actually trying.
Thank you for the quick response to the complaint though. It's the first time I feel like you guys are actually trying.
CO
Chantal O's update07 Oct 2020, 12:30
Reviewer Update
No the matter has not yet been resolved. Until I get the replacement router and test the speed this issue is still very much open.
Thank you for the quick response to the complaint though. It's the first time I feel like you guys are actually trying.
Thank you for the quick response to the complaint though. It's the first time I feel like you guys are actually trying.