MM
Monica M
1 reviews | Active since Oct 2023
07 Sept 2024, 06:51
Home - Connect issues 😓
It’s been two days without fibre connection. I only received an sms yesterday to update. It’s a daily struggle for Vumtel to connect or fix the problem. I am starting to regret purchasing fibre from this company
The below sms reads: Dear Monica Moabi, Vuma Reach (Diepkloof)
Dear valued customer, we are aware of an outage in Diepkloof. Vumatel engineers are working on restoring you services. Apologies for the inconvenience, Home-Connect Support.
Everyday it’s the same story 😓
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
07 Sept 2024, 07:08Dear valued customer, thank you for bringing this to our attention. Kindly note an agent will be in contact to assist.
Best regards,
Home-Connect's reply07 Sept 2024, 07:08
Official
Dear valued customer, thank you for bringing this to our attention. Kindly note an agent will be in contact to assist.
Best regards,
MM
Monica M's updateReviewer Update
07 Sept 2024, 09:22An agent called me to assist, but the problem still persists. 😓😔
MM
Monica M's update07 Sept 2024, 09:22
Reviewer Update
An agent called me to assist, but the problem still persists. 😓😔
Home-Connect's replyOfficial
07 Sept 2024, 09:33Good day,
Best regards,
Home-Connect's reply07 Sept 2024, 09:33
Official
Good day,
Best regards,
Home-Connect's replyOfficial
07 Sept 2024, 09:34We have relooked at your inquiry and have requested that you be contacted for another resolution attempt. We're sorry that your issue has not yet been resolved, we have this on top of mind.
Best regards,
Home-Connect's reply07 Sept 2024, 09:34
Official
We have relooked at your inquiry and have requested that you be contacted for another resolution attempt. We're sorry that your issue has not yet been resolved, we have this on top of mind.
Best regards,
MM
Monica M's updateReviewer Update
07 Sept 2024, 10:13What is the turnaround time for resolving this query? I just paid for something I’m not using then get cut off without any notification or communication. It looks like I’m the only person in Diepkloof who does not have internet. Is it possible to cancel my subscription and return my money once. Your resolutions are clearly not working, your relationship with vumatel has gaps in it. The technicians were supposed to be here by now trying to resolve my issue head on. It’s nice being on top of mind but without resolving my issue it’s just hear say.
MM
Monica M's update07 Sept 2024, 10:13
Reviewer Update
What is the turnaround time for resolving this query? I just paid for something I’m not using then get cut off without any notification or communication. It looks like I’m the only person in Diepkloof who does not have internet. Is it possible to cancel my subscription and return my money once. Your resolutions are clearly not working, your relationship with vumatel has gaps in it. The technicians were supposed to be here by now trying to resolve my issue head on. It’s nice being on top of mind but without resolving my issue it’s just hear say.