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Mpumi M
1 reviews | Active since Dec 2023
23 Dec 2023, 13:14
Home-Connect is the worst Wifi option to choose ‼️
Home Connect service level is the worst, I have waiting to be connected to home Wifi for almost 2months now, I am working from home and has been using my data to ensure that I am connected. I have been calling them daily and the response is somehow "scripted" It says "Mam we have escalated the issue and we will give you feedback", guess what? I'm the one who has been making calls to follow up. I want them to reimburse me with all the money I have used to buy data while waiting for them to fix this.
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Home-Connect's replyOfficial
23 Dec 2023, 13:36Dear Portia Nompumelelo,I apologize for the inconvenience and frustration you have experienced with our Home Connect service. I understand how important it is for you to have a reliable and timely internet connection, especially when working from home.I'm sorry to hear that you have been waiting for almost two months to be connected to your home Wi-Fi. I can imagine how inconvenient this must be for you, especially since you have been using your own data to stay connected during this time.I assure you that your concern is of utmost importance to us, and I apologize if the responses you have received so far have not met your expectations. Please be assured that I will personally look into this matter and ensure that it is resolved as quickly as possible.Regarding the reimbur*****t for the data expenses you have incurred, I understand your request. I will escalate this issue to our billing department, who will review your case and determine the appropriate course of action. They will get back to you with a response and provide any necessary reimbur*****t.Once again, I apologize for the inconvenience caused, and I appreciate your patience as we work to resolve this issue for you. Should you have any further questions or concerns, please feel free to reach out to me directly.Best regards,MenziCustomer Service Advisor
Home-Connect's reply23 Dec 2023, 13:36
Official
Dear Portia Nompumelelo,I apologize for the inconvenience and frustration you have experienced with our Home Connect service. I understand how important it is for you to have a reliable and timely internet connection, especially when working from home.I'm sorry to hear that you have been waiting for almost two months to be connected to your home Wi-Fi. I can imagine how inconvenient this must be for you, especially since you have been using your own data to stay connected during this time.I assure you that your concern is of utmost importance to us, and I apologize if the responses you have received so far have not met your expectations. Please be assured that I will personally look into this matter and ensure that it is resolved as quickly as possible.Regarding the reimbur*****t for the data expenses you have incurred, I understand your request. I will escalate this issue to our billing department, who will review your case and determine the appropriate course of action. They will get back to you with a response and provide any necessary reimbur*****t.Once again, I apologize for the inconvenience caused, and I appreciate your patience as we work to resolve this issue for you. Should you have any further questions or concerns, please feel free to reach out to me directly.Best regards,MenziCustomer Service Advisor