Home-Connect is not what they used to be - Service/Support terrible

I must Say I have been a customer of Home-Connect for over 2 years, but recently I had had terrible service, Link has been slow, I have logged calls then all of a sudden days later the link is fine again, then today My link is down, I called them and get told they suspended my service! They did not debit my account, they sent me an invoice last week and I payed via EFT Immediately and today they disconnect my link! I will be cancelling my service with Home-Connect to go to someone else who will give me better service. I work from Home, My fibre cannot go down!