Home connect is not bothered with customer service

So I have 2 Home-connect accounts. one is my private account and the other is the business account i manage. I have the app and I have 2 c panels. I have sent numerous tickets that were never responded to. I received one call DAYS after connection was restored after an outage. I have been trying since yesterday morning to sort out a static IP issue on the one account and a connectivity issue on the other. I have been promised numerous times that someone would call me back. I have spent over an hour on hold and I still have had no response. The static IP that according to HC takes 72 hours to sort out is now going on day 8. No one can tell me what the issue is but they have promised to call me right back once they find the problem - that was yesterday. Then I try to find out why I have no internet connection. 24 hours - still no answer. no response. nothing. keep getting promised they will call me. Eventually I called the fiber provider myself. 5 min and 45 seconds later i ended the call. I was told what the issue was and that it is being worked on. So that's how long it took me to do Home connects job. eventually get a call back and they cant stop apologizing. but its a waste of time because they will just do it again. PS. still no one has sorted out the Static IP issue. still waiting on that call. Pathetic service. but this is becoming the norm for all service providers. massive rates, immediate debit orders and **** service. they charge you a late fee, they all do, but what can we as consumers to about their service? personally i think consumers should be able to charge them a late fee. disgusting.