Home-Connect is extremely *********** and their call center is useless

I don't know if i am angry, or ****ed off or both, i am extremely disappointed and Home-Connect and i regret ever choosing them as my ISP, my fibre installation was completed this morning around 09h00 through Vuma Reach, and the router is transmitting however i am battling to get a password, i called the service provider more than twice today and no one can assist me, they keep saying they sent me an sms however i am not receiving that sms, they direct me to their portal and i can't find anything on the portal, i asked them if they can't view the password and give it to me they say no, this really looks like a mickey mouse company, how can the support team not be able to give their client a simple password, i paid for a service but i can't use it because of an *********** company, i will be cancelling them very soon, i can't be treated like this, i failed to work today because i do not have a password, i am so ****ed off right now.