Home Connect is exhausting

Home Connect has logged me out of the customer portal. I asked them why Vumatel debits do not match the amounts written on the Home Connect customer portal payment history. They couldn't tell me why. I asked this on their Instagram. I needed clarity. I got called by a female agent, who at times got condescending. Who questioned whether the information I was giving her was valid. She asked me to send screenshots of payments to Instagram. I'm still not sure why I needed to do that because my question was why are amounts not matching. She gave me the run around. I got frustrated, she got frustrated because she couldn't answer my simple question. She put me on hold (I heard someone shouting at the back, then the call was muted again) On the second phone call with this lady, at last she answered me, she said the amounts were different because of VAT. After sending the screenshots on Instagram, the phone call with Karesha or Kareshma I couldn't log in the customer portal, I still can't. I don't appreciate that they logged me out of the customer portal for wanting clarity. Even when I try to reset my password, I don't get the reset link on the email.

These people will make you seem mad for asking simple questions. I messaged them on every platform they have, they don't answer. I just want to finish this month with these people and find other providers. They don't want to be questioned. They act like they're doing you a favor for using their service. Their call center agents are mostly condescending. They blocked my details to log in the Home Connect customer portal. I don't appreciate this. I'm tired of dealing with these people and their business. This was supposed to be no contract-no fuss kind of a service but here am I writing reviews because Home Connect agents don't like being questioned.