Home-connect is *********** dont go for them if you want peace of mind

Its really crazy that i always have to put a complaint up here to to get help I upgraded my fibre to hundred download and hundred upload speed last year in March which was 2024 it only upgraded for a few months but my invoice change to 50 x 50 which was incorrect and then I kept on calling to get that fixed it never got fixed then later on when I did a speed test instead of them fixing my invoice to be hundred by hundred They actually downgraded my speed to 50 x 50 so all this time I’ve been paying 848 for a speed that I’m not getting and now when I raise this they telling me that I’ve never upgraded which is bull**** I want a refund of all the money that I’ve been paying for your speed that I haven’t been getting I also want them to fix my speed because this is for my work if they can’t fix my speed can I just cancel this thing because it’s giving me so much stress all the time I have to come here and lay complaints instead of them just fixing my problems when I call them I just want the service that I’m paying for is that too much to ask. Trust me i would not recommend home-connect to my worst enemy .