YN
Yegen N

1 reviews | Active since Oct 2017

15 Oct 2021, 20:43

Home connect is a *******

OverviewUpdatesReviewsPhotosAbout Reviews from the web Hellopeter 3,6/5 1 938 reviews Facebook 4,3/5 986 votes Google reviews All fibre 162 ISP 138 speed 62 router 57 +6 Sort by Most relevant Newest Highest Lowest yegen naicker yegen naicker Local Guide·10 reviews·11 photos 23 hours agoNEW I have been a home connect subscriber for about 2 years now. If you miss a payment date they suspend your service for weeks even though you pay for that month in the same month, this is after they disconnect your fibre connection. You will be charged a full month and not have service for half of it. Poor way to run your collections on clients that do pay. The landline number to contact them is out of service, I don't know if this is temporary but it is annoying as a client.

After their response below, still no contact.

Response from the owner a day ago Good day Yegen.

We would like to apologies for the experience you have had. One of our agents will be in contact with you shortly .

Kind regards. Home-connect.

After all this it is a week later after they were paid. They still charge for the full month but do not provide the service.

Still and unsurprisingly a *******... poor service... what more could you ask for. Looking for another service provider

0
Replies (2)
Home-Connect
Home-Connect's reply18 Oct 2021, 16:58
Official
Good day Yegen.
We would like to apologies for the experience you had had with us and any inconvenience caused .
One of our agents will be in contact with you shortly to assist.

Kind regards 
Home-Connect
Home-Connect's reply19 Oct 2021, 11:52
Official
Dear Yegen .  Thank you for your patience and reaching out to Home Connect.We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
RegardsHome Connect Team