Home-Connect Is a DISGRACE!!!

I am so disgusted at Home-Connect. I have a month to month subscription with them. I logged a complaint to change my password. After 4 to 5 attempts they called me to say they fixed it and my bill is R900. I bluntly refused to pay. I told them I am changing service provider. They never disconnected me and I could not join the new service provider. So yesterday I was forced to pay Home-Connect cos I was without internet. Only to come home now and find that I am disconnected. Now they took my current months subscription and I get nothing in return cos I must pay the new service provider.