HOME-CONNECT is a disgrace

Home Connect has been one of the most frustrating service experiences I’ve ever dealt with.

For over a year I’ve had ongoing internet and Wi-Fi problems in my home. Multiple devices constantly buffer, connections drop, and the service is simply not stable, despite what their speed tests claim. At no point has anyone actually provided a workable solution or proper technical support.

Getting help is near impossible. Calls drop, the support lines are unreliable, and the online portal repeatedly throws errors, making it unusable. It feels like every possible barrier is in place to avoid actually speaking to someone who can fix the issue.

To make matters worse, I received a price increase notice on 30 April 2026 at 20:59, leaving effectively no time to respond within the required cancellation notice period. When I tried to cancel from 1 May, I was unable to reach anyone despite repeated attempts.

When I finally did get through, I spent an entire morning going in circles with two agents who simply said, "We apologise for the inconvenience BUT you will have to log on to the portal and cancel giving a one calendar month notice" I AM UNABLE TO DO SO BECAUSE THE PORTAL DOES'NT WORK. The only consistent response is apology after apology, with no real escalation, no accountability, and no practical assistance.

There is also no clear access to an accounts department or senior support, just a closed loop of “we’re sorry” with no action behind it.

In short: unreliable service, poor communication, and a support system that does not function when you actually need it. DO NOT waste your time with this company. They are no even the most affordable and they provide terrible service.