Home connect is ****

This is the worste service I have even had the missfortune of dealling with, they do not responde to Emails as per their SLA, and when they do send you and email its meant for someone else (Data Breach, meaning they are not carefull with your personal informaion) more over it seems that their policies and that of their vendors are structured in such a way that the client is punished for old clients mistakes, I have been trying to contact someone from their team to find an update on the situation I am facing with my internet and all they can do is call me and say someone is dealing with it and will contact me shortly, yesterday I explained to the idtiot that called me that my line is being held hostage by the previous tennant and he said he would call me but no one ever did, I have sent Emails I have tried calling no one in that whole organization cares even a little for their clients