Home-Connect INCOMPETENCE!!!!!!

The NERVE of Home Connect!!!!! We have a recurring debit order for our service and for some reason they never processed the payment this month. We have sent emails and have called numerous times requesting that this be rectified. The last call with them was on Wednesday evening 4th October after they saw my Hello Peter review and the person I spoke to (Katlego) asked me to remove the review and promised to escalate the debit order payment process. Today we've received a couple of messages threatening us that our service is about to be suspended. I have now gone and done an eft payment to avoid any problems, but their system is still showing is as owing. I have all calls, all emails and the proof of payment as proof. Worst service provider ever. Do Not Engage with them! RUN, FAST....I want to cancel now and I'm sure they will find ways to tie us to them with some sort of clause or fees!! Don't even deserve the 1 star review...