Home-Connect has ZERO concept of customer service.

I recently cancelled my home fiber with Supersonic MTN due to exceptionally poor service, along with atrocious Wi-Fi signal in my house. I moved to Home-Connect due to experiencing a far better Wi-Fi experience 3 rooms away from the router at a friends house which prompted me to cancel and move to Home Connect. Given, they delivered my router on the 1st September and got the link up, the Wi-Fi in my house is now the worst I have ever experienced in the last few years! I literally have to be in the same room and very close to the router to get any connection. I have logged calls with one of them being S***, and the techie contacted me more than a day later. Bad start. I helped him connect to my router and he said he would check it out and let me know what the issue is. A day later and I still wait for something....ANYTHING to happen. The new world we live in where Millenials do the work, is a terrible place. They have absolutely no sense of customer service, no responsibility and just dont care. Unless I get sorted within 24 hours PROPERLY, Home Connect will end up being the shortest contract I have ever taken out! DO YOUR JOB AND PEOPLE WILL PROMOTE YOUR COMPANY!!!