Home Connect has given me the WORST service this past week!

I have been a customer of Home Connect since 2019. Through their own internal miscommunication either them or Vumatel cancelled my line and I have been without internet since Saturday. This has cost me SIGNIFICANTLY. I have called countless times and just do not get any comfort that I will have internet any time soon as each and every follow up I receive is "let me send a follow up". This expectation for me to be understanding when I am not receiving a service I pay for is actually quite ridiculous and this experience has left a very very bitter taste in my mouth.