Home-Connect gives poor service and their consultants do not even care

if you were thinking of getting fibre through Home-Connect my advice will be "Don't". the give the worse service ever, on two occasions i called their customer services and requested a Tax Invoive/ Statement and i was told Vuma Reach does not issue Statement. i am not party to their agreement between them and Vuma Reach, all i know is that Home-Connect is my ISP and they are supposed to give me support if i need it, i have never seen such a mickey mouse company telling clients to go jump when they ask for something as simple as a Tax Invoice.