AB
Anwar B
1 reviews | Active since Dec 2014
28 May 2025, 21:04
Home-Connect Frustrated
I am paying for a 40mbs line, however for the past 3weeks my speeds totally drops to below 10mbs at night from 7-10 duringpeak streamingtime, I logged numerous calls with Home-Connect, and tonight was yet another occasion when I logged a call, the operator requested that I reboot the router and when I switched back on I am now unable to connect. They've cut me off totally and say the issue will take 24-72hrs to resolve, yet I was connected 30min before I chatted to the agent. This is a deliberate ploy to frustrate you as they are throttling speeds during peak times.
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
28 May 2025, 21:10Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist tomorrow. Our operating hours are Mon-Fri 8am - 8pm, and Sat, Sun & PH 8am - 2pm. Best regards Home-Connect Team
Home-Connect's reply28 May 2025, 21:10
Official
Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist tomorrow. Our operating hours are Mon-Fri 8am - 8pm, and Sat, Sun & PH 8am - 2pm. Best regards Home-Connect Team
AB
Anwar B's updateReviewer Update
29 May 2025, 20:17Pushing me to the brink of frustration that will lead me to cancel my line, everytime I log a call I have to explain my issue to a different agent who takes me through the same procedure leading to an unresolved issue, Tonight their agent, Ramomedi, voluntary suggested that she will send me their cancelation policy, this is how they maintain their loyal customer base. Home-Connect is possibly the worst ISP in the country
AB
Anwar B's update29 May 2025, 20:17
Reviewer Update
Pushing me to the brink of frustration that will lead me to cancel my line, everytime I log a call I have to explain my issue to a different agent who takes me through the same procedure leading to an unresolved issue, Tonight their agent, Ramomedi, voluntary suggested that she will send me their cancelation policy, this is how they maintain their loyal customer base. Home-Connect is possibly the worst ISP in the country