CL
Cobus L
1 reviews | Active since Oct 2020
28 Mar 2024, 15:43
Home-Connect - Follow up by the escalations team.
I received a call from the Escalations Team re the break in our internet connection and the general outage in our area, due to a fault from MetroFibre.
They apologized for the poor communication and undertook to discuss this with the agents.
I accepted their apology after proving the agent with further detail and what I expect as a customer.
This is what I rate as good follow up and customer service.
Regards
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Home-Connect's replyOfficial
28 Mar 2024, 15:47Dear Cobus, Thank you for sharing your recent experience with the Escalations Team regarding the internet connection issue and outage in your area caused by a fault from MetroFibre. I'm glad to hear that the team reached out to you, apologized for the poor communication, and undertook to address the situation with the agents. It's important for us to ensure that our customers receive the level of service they deserve, and I appreciate your feedback on providing further details and setting your expectations as a customer. Your satisfaction is our priority, and I'm pleased to know that you feel this was a good follow-up and exemplifies good customer service. Should you have any further concerns or require assistance in the future, please do not hesitate to reach out to us. Warm regards, Home-Connect Customer Service.
Home-Connect's reply28 Mar 2024, 15:47
Official
Dear Cobus, Thank you for sharing your recent experience with the Escalations Team regarding the internet connection issue and outage in your area caused by a fault from MetroFibre. I'm glad to hear that the team reached out to you, apologized for the poor communication, and undertook to address the situation with the agents. It's important for us to ensure that our customers receive the level of service they deserve, and I appreciate your feedback on providing further details and setting your expectations as a customer. Your satisfaction is our priority, and I'm pleased to know that you feel this was a good follow-up and exemplifies good customer service. Should you have any further concerns or require assistance in the future, please do not hesitate to reach out to us. Warm regards, Home-Connect Customer Service.