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CB
Cailen B

1 reviews | Active since Jan 2019

23 Apr 2021, 21:36

Home-Connect Fix My Internet

Home-Connect support is bad and needs better management.

I have been having issues with my ISP (Home-Connect) for a few weeks now. I have contacted them through the customer portal but I have not gotten a single response back after 3 weeks. Then I contacted them through calling them and all that was said was they are going to contact SADV and have them sort it out and they will get back to me. Till this day I have not been contacted back about the matter.

Now a new problem arises. Every single night my speed drops and my Ping rises as well as my connection randomly dropping. I have sent an Email to support with the necessary details like speedtests. I have sent more of these every night and keep getting a LINK DOWN email that I have no clue what to do with.

Why do I have to go through so many loops just to fix my internet that I am paying for.

Home-Connect you are quick to take my money but as soon as I ask for help you are no where to be found.

0
Replies (7)
CB
Cailen B's update25 Apr 2021, 20:01
Reviewer Update
Still an issue. Have not contacted me about the problem yet.
Home-Connect
Home-Connect's reply26 Apr 2021, 12:16
Official
Good day Cailen B, we believe that a support consultant has contacted you. However, it has been established that you're experiencing issues at peak hours, therefore, a technician will contact you during that time to assist.
CB
Cailen B's update26 Apr 2021, 17:44
Reviewer Update
Thanks for the contact. I will be monitoring my internet.
CB
Cailen B's update21 May 2021, 19:42
Reviewer Update
Have been back and forth with support agent, still not fixed.
CB
Cailen B's update26 May 2021, 13:58
Reviewer Update
Have not been contacted since last post on hellopeter.
CB
Cailen B's update28 May 2021, 11:42
Reviewer Update
Internet is still not up after being down for 3 days. This is unacceptable
CB
Cailen B's update28 May 2021, 12:13
Reviewer Update
Home-Connect always have a an excuse for everything. Line provisioning failed last night and now I have to sit another day without internet just because Home-Connect can't keep vuma on their toes. Unacceptable service