Home-connect fibre service non existent

Fibre installation date and AM slot confirmed with HC and openserve team a week ago. Today the installation tech never pitched. Called HC at midday, spoke to Courtney who assured me that Haley would get back to me ASAP. 4hrs later no call from Haley. Called HC back...placed on hold for 30min, finally speak to someone who promises to call me back in 10minutes. Half an hour later n.. still no contact. I had to take a day off to be there for the installation only to have no one show. HC have terrible customer service. Will be cancelling my application and going with a better supplier. Very disappointed.