Home connect Fibre line not activated for 16 days

my fiber line with Home Connect through vumatel that has been down for the past 15 days.

On the 1st of July i renewed my voucher and made payment for it as i do and the fiber line always gets activated immediately. I checked and it said renew order placed. I called home connect on the 2nd of july and was told to follow steps to receive my receipts from payfast which i followed and summited a day pasted i did not receive anything back. I called on the 3rd of july and again an agent made follow those steps and said the matter was escalated. I have been calling home connect every day i have sent in proof of payment on the 5th of July. When i call back they said it will take 48 business hours for feedback. On Friday the 12th i spoke to a superior who said my line will be activated by Monday the 15th today. It is now 3.30pm my line is still not activated i have call at 12pm and they say there's no feedback and i have requested to be called before the end of the day with regards to feedback.

I am highly frustrated as i do use a lot of data and for the past 15 days i and my family have had to buy data very day and using money that would have to go towards other things. I did ask home connect how am i going to be compensated for this matter and they advised that will not be offering any compensation which is highly upsetting.

I hope by writing this complaint that this matter will be looked into as home connect does not stick to their SLA'S.

I did call vumatel and advised whats going on. they had advised that the issue is with home connect and that vumatel only deals with the infrastructure of the line.

Home connect customer care are ***********. and have been giving me the run around for the past 15 days and lying that they are waiting for vumatel to assist.