home-connect fast becoming the worst ISP

Ive been a customer of Home-connect for 12 months. Its become soo bad that I've had to create an account on Hellopeter to complain/get noticed!! I purchased the "100/10 FibreBold Ultimate package" when i signed up. Since day one, i never got close to the advertised speeds (Not once! - 15MB/Down at best). Initially, i wasn't too disappointed as the speeds I was getting was "adequate" for what i was using it for (email, teams meetings, browsing... light user usage basically). Logged a few tickets with them for various stuff during the first few months... Not impressed with the customer service. I hit 'n miss... at best. Line speeds have degraded SEVERELY over the past 3 months... to the point where i cant have more than 2 devices on the network... (ie. 1x LAN and 1x wifi device (mobile phone). More than that... an it'll be like 'Dial-up modem" days.. eish) Logged a ticket 2 or 3 months ago, for them to "upgrade" my line. I'd willingly pay even MORE if I could just get a decent line speed!!.... ZERO reply.... just silence!.

Logged more tickets complaining about the speed.... but alas... if they cant respond... in 60Days, to a request to upgrade my package... what chance in hell do i have for them to respond to the technical tickets....

This is my LAST attempt at getting help... before i jump ship. Very disappointing...