Home Connect : Excellent service

It is a pleasure, however I was told on Friday that my line was active. I received the router, however the line is not active. I spoke to a lady in Support on Saturday, who advised that it has been escalated to Vodacom. She said she would call me on Sunday, but she did not. I then called again early this morning and spoke to Kululeko (sp?) and he said he would phone me back. Thus far he has not and I had to call again, just to be told that they are going to follow up with Vodacom. The whole reason for the fibre line is that my daughter started varsity this morning and now we do not have fibre. The line was obviously not activated and I cannot get a straight and definite answer out of anyone. This is becoming really difficult and everyone I speak to will phone me back, but they don't.