HOME CONNECT

We won't have fibre for at least 2 months due to contractors removing trees and digging trenches to lay pipes. They have destroyed, and still are, the fiber lines which Vumatel has to re-install when these contractors are done. I have cancelled my contract with Home Connect but they expect me to pay until end October. I can not pay for a service I do not get when it's not even my fault. I have logged a complaint, on which they never reply, and only called me on 9 Sept to find out what the problem is. I have told them what is going on and that it's goin to take a long time before this problem will be sold, cancelled but they want me to pay for October and only cancel the end of October. They kept sending texts to inform me of the connection problem and said that Vumatel is working on it but since 28 August until today they were not near the site. I've contacted Vumatel and they told me that they will only start with the repairs after the contractors are done. We had many disconnections in the past so I will not use fiber anymore and will use my previous ISP who are more reliable and caring.