Home-Connect doesn't connect my VOIP

Signed up for a package that include fiber uncaped data and a VOIP telephone connection. The fiber link was installed 30 or 40 days ago, it is working but the VOIP telephone is nowhere near to be seen. I gave the required 30 days notice to Telkom to disconnect my land line and on the same day I emailed Home-Connect to port that number to their system. They quickly invoice and debited my bank account for the service of porting. Last 10 says, because i didn't have any communication from them, I emailed asking some feed back. No reply. I called the customer care line, reported my concerns and was told that someone would call back. Waited another 2 days, no one called. I called back 2nd time, just to get the same story: we will investigate, escalate the call and someone will call you back. Silence for another 2 days. I sent another email detailing that my landline would me disconnected at the end of JULY, but they didn't even bother to reply to that email. I called back on 29JULY (3rd time now) the Customer (DON'T) Care center and this time I requested the manager/supervisor. A RACHELLE answered the call, she was very apologetic, don't worry sir all will be sorted out, will escalate the call and someone will call back. Today the 1st Aug and as planned Telkom cut my service and I lost my close-to-30 years land line number. Needless to mention that my last call to RACHELLE never had any reply. I can only say thank you for this bad service HOME-(dis)C0NNECT. Because of your bad service my old land line number is gone, I now have no telephone (have now to use cell phone at greater costs) and at the same time PAYING HOME CONNECT FOR A VOIP PHONE that I don't have. Please HOME-(dis)CONNECT refund me the portion of the fee that I paid last month and this (Aug) month that is the VOIP link that you refuse to implement/install/activate: I don't even know witch is which since HOME-(dis)CONNECT don't contact me about the status of the job.