Home-connect does not want my payment

My services may be getting disconnected due to the fact that Home-connect cant accept my payment without a credit card, Home-connect have not bothered to call but they have sent an email with a link to the @Payfast website, Payment does not go through please see attached. how can one make a payment of R0.00 is really beyond me
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Proof of R0.00 payment as its unviewable aboveimage.png 28.45 KB

Today I finally decided to call Home-connect get help with processing my payment, I had the pleasure of speaking to a patient lad by the name of Rhandzu Andy Mduli (even wrote his name down) this guy thoroughly explained everything I even found out i had been using the incorrect Portal, Andy was eager to help and because of that i give him 10 out of 5 infact give that man a Bells! i really mean that Please buy that man a Bells. even though i still could not process my payment over the phone due to a portal issue I'd like to state that Andy really changed my perspective of @Home-connect because i was really considering terminating services.

Just received notification a few seconds ago that my payment has been successfully processed, thank you Andy you resolved in one phone call what I have been struggling with for almost 2 weeks, thank you once again Rhandzu Andy Mduli.