Home-connect does not help its customers

I have had no internet connectivity for the past 2 days after renewing my voucher for the month. After every call to home connect they keep telling me its been escalated and turn around time is 24 to 72hours whilst I am left with no internet, yet my premiums are paid and will not even be compensated for the days I have had no service. They keep saying its for Vumatel to make the link live but they have no means of contacting anyone at vumatel to do so as they themselves can see that the premium is reflecting. This is absolutely pathetic service, I will change my service provider. I am working from home and require internet connectivity but I am left with issues such as this.