Home-Connect: Do not sign up with them, poor service all around

hellopeter; I am writing this review a very disappointed client. I signed up for fibre to the home with Home-Connect and this is my first week, I only enjoyed connectivity for a couple of hours on the first day. From the second day until now I have lost connection. I have logged calls since then and today its the 4th day. No one at Home-Connect is taking responsibility, I am getting 10 calls from their support team everyday preaching the same story "Problem is with Metro-Fibre we will log a ticket with them and their SLA is two to five days". I find it very hard to understand why would ISP be comfortable when their Client is without connection for over four days. It's really pathetic and I am very much inconvenienced on all fronts. Best option now is to lodge a cancellation request and a hard working ISP that prioritizes service delivery.