Home Connect dissatisfaction

The worst service provider by far, if I could rate them a negative I would , even after you send them a cancellation request they continue to bill you , not only that they keep increasing the amount due to them without a clear indication of what cancellation means , they don’t answer the call centre or even the WhatsApp hotline , yet they continue to bill you. Eventually when they decide to make contact and let them know how all of this could have been avoided if the line was answered or provided some form of response, they advice me that they will look into it , but guess what the don’t come back to you , but most definitely will continue to bill you. The legal department will send you an email payment demand , and you will respond back them and outline the details clearly and request that they contact you to sort this out and finalize this after they have done their investigation and come back for a resolution, and surprise surprise , no comes back to me. The only response is a handover account. No , Home Connect you don’t do that to people, especially when you’re not committing to your side of the contract. Please explain what month to month means, and also what a cancellation request means ? Please also note that this originally was never supposed to be canceled but a request to move the line to a different building, but due to no communication I requested the cancellation. Why would I want to continue with a service provider who does not come through when you need them too????