Home Connect - Disgusting

Absolutely disgusting service. Tried to move my system from one address to another. Tried to get telephonic support but they told me to go online. Eventually got on. Had to cancel & reapply for new address. A sim card arrived at the new address. I was charged R1775. I ph to find out what to do with the SIM & was told I had to buy a router. They sent me pics of which one I needed to buy. I phoned to cancel my service because of shocking service & asked why I was charged so much & was told I paid for a router which they sent to the old address & the SIM to the new address. Why would they send my aim to one address and my router to another. I have been to the old address & no router was sent there. I asked for a refund for the non existent router. I was told sorry. Bad news. Can't do that because the SIM is active. It is because I needed WiFi for my business so I had to buy another router from an IT company. I asked for proof of delivery and a signature of the router they claim to have delivered to the old address. I have received no such proof. They are now ignoring my emails and my phone calls. I went online and cancelled the service and have found out I have to give a full calendar month notice. This means I have to pay another month for something I'm not getting and still no router. I'm absolutely furious. This has been ongoing from the 3 January 2026.