Home-Connect disaster move

We transferred our Telkom WiFi to Home-Connect and are having the most ********** experience. Their agent assured us that we do not have to cancel our contract with Telkom as it is all on Openserve. They debited us incorrectly and insist that they refunded us but no refund can be found in our bank account. Now we have basically lost R2000 or possibly more because the contract and billing still remains with Telkom and Home-Connect. So we are being forced to pay double for 2 months. Now if we cancel Home-Connect we must pay installation and activation fees. They are terrible to deal with. Be careful of their lies and lack of accountability.