MS
Madre S
1 reviews | Active since Sept 2023
27 Sept 2023, 10:56
Home-connect disaster
Customer service is non-existant. Several phone calls. No call backs. Inability to sort out problem. 10 days without connection. Unable to cancel service via app or link. So now we are without a connection, unable to cancel and absolutely no one that is able to resolve the problem.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
27 Sept 2023, 11:17Thank you for your feedback, Madre. An agent will be in contact with you shortly.
Home-Connect's reply27 Sept 2023, 11:17
Official
Thank you for your feedback, Madre. An agent will be in contact with you shortly.
MS
Madre S's updateReviewer Update
27 Sept 2023, 11:20Spoke with many agents and promises of call backs.
MS
Madre S's update27 Sept 2023, 11:20
Reviewer Update
Spoke with many agents and promises of call backs.
Home-Connect's replyOfficial
27 Sept 2023, 11:21Kindly note that an escalations agent will be in contact with you.
Home-Connect's reply27 Sept 2023, 11:21
Official
Kindly note that an escalations agent will be in contact with you.
MS
Madre S's updateReviewer Update
28 Sept 2023, 19:46After many phone calls. Finally got sent an incredible person. Katlego from the escalations department. She sorted everything in less than a working day. Even phoned back at 8pm at night. You are a very valuable employee. I hope your seniors take note. Thank you dor your professional service.
MS
Madre S's update28 Sept 2023, 19:46
Reviewer Update
After many phone calls. Finally got sent an incredible person. Katlego from the escalations department. She sorted everything in less than a working day. Even phoned back at 8pm at night. You are a very valuable employee. I hope your seniors take note. Thank you dor your professional service.