Home-Connect Disappointment...

I had a great experience when singing up but now I think I regret the review I made when singing up.

I made a payment this past month end and I have never even used the service. I was told that my Fibre line is faulty and the technician will be sent over to replace it, but up to today no one came. I had to inconvenience my plans yesterday (12/08/2023) to wait for a technician, but nothing. I am really disappointed in the ISP since I thought it could be different from the others. Home-Connect is just like the other ISP, full of explorations without working on resolving the problem.