BG
Bongani G
1 reviews | Active since Mar 2015
08 Aug 2024, 12:37
Home-Connect decided to block my VPN access, I logged a ticket about 2 months ago
Home-Connect decided to block my VPN access, I logged a ticket about 2 months ago. No technician has called back to date. Apart from that the speed is always consistent. Home-Connect just needs to up the service a bit when it comes to tier 2 and tier 3 support.
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Home-Connect's replyOfficial
08 Aug 2024, 12:44Dear Bongani, Thank you for reaching out to us regarding the issue with your VPN access being blocked by Home-Connect. I apologize for any inconvenience this has caused you. I understand that you logged a ticket about this matter two months ago and have not received a callback from a technician yet. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply08 Aug 2024, 12:44
Official
Dear Bongani, Thank you for reaching out to us regarding the issue with your VPN access being blocked by Home-Connect. I apologize for any inconvenience this has caused you. I understand that you logged a ticket about this matter two months ago and have not received a callback from a technician yet. Kindly note an agent will be in contact shortly to assist.