Home-Connect customer service NON-EXISTENT

My Mom and sister have been with Home connect for just over 6 weeks and it’s been the most unpleasant experience. They were just left stranded this past weekend with no internet and a customer call centre team that was completely clueless. Callbacks were requested and none were received. Customer service is non existent. They can’t even provide details on how to cancel their service. You just bounce from one agent to the next with no real solution. I would not recommend Home Connect to anyone wanting reliable service and a competent support team that can assist.