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Dan S
1 reviews | Active since Feb 2025
25 Feb 2025, 13:42
Home connect, customer service is non-existent.
Home connect delays and delays installation. when i ask for confirmation of cancellation they said only operations can send it. Operations is apparently an outbound only call centre so you cant even call them directly. The customer service is such a let down.
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Replies (3)
Home-Connect's replyOfficial
25 Feb 2025, 13:48Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply25 Feb 2025, 13:48
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
DS
Dan S's updateReviewer Update
25 Feb 2025, 14:13Home connect escalation department called back and was still unable to provide what was requested. The consultant said i have to wait for operations once again, they are unable to send the cancellation letter.
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Dan S's update25 Feb 2025, 14:13
Reviewer Update
Home connect escalation department called back and was still unable to provide what was requested. The consultant said i have to wait for operations once again, they are unable to send the cancellation letter.
Home-Connect's replyOfficial
25 Feb 2025, 14:20Good Afternoon Dan. Thank you for contacting Home-Connect. I have requested for an agent in the Operations Department to call and assist you shortly. Kind Regards Home-Connect Team
Home-Connect's reply25 Feb 2025, 14:20
Official
Good Afternoon Dan. Thank you for contacting Home-Connect. I have requested for an agent in the Operations Department to call and assist you shortly. Kind Regards Home-Connect Team