Home Connect customer service

Never ever in my life I have come across such a bad service. For people who work with WiFi, one would assume they understand the emergency of not having WiFi specifically when you’re working from home. It is VERY difficult to reach them. They still haven’t responded to my emails, on WhatsApp they will tell you they’re putting you through an agent which they never. When you call you will hold with no response. So who does one call for assistance when the whole company is so so so poor with communication? I have screen munch that shows how long one will hold for when they calling their call center and how nonchalant their WhatsApp services are too. I am still shocked how a whole company can have such a bad customer service. I am still without Wifi coz I genuinely cannot get hold of help.