DD
Daniel D
1 reviews | Active since Jul 2011
11 Mar 2022, 14:11
**Home-Connect Complaint**
Last year Dash Fibre was taken over by Home-Connect, Between Dash Fibre and Home-Connect my account was not paid over to Home-Connect. Home-Connect has asked me over and over for proof of payments dating back to November 2021. I have on each occasion sent them.
I have never defaulted they keep insisting I owe R3316.00 They have to resolve the R3316.00 Home-connect between them and Dash Fibre. Home-connect is threatening legal steps against against me.
The accounts team together with management at Home-connect are doing sloppy work with no proper due diligence. They are taking the road of targeting me instead of resolving their business deal issues with Dash fibre as I have been a paying consumer.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
11 Mar 2022, 16:50 Dear Daniel, We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience. Please note that we are taking measures to ensure that the above experience does not happen again. Please expect a call from one of our agents shortly.
Home-Connect's reply11 Mar 2022, 16:50
Official
Dear Daniel, We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience. Please note that we are taking measures to ensure that the above experience does not happen again. Please expect a call from one of our agents shortly.
DD
Daniel D's updateReviewer Update
15 Mar 2022, 14:21Home-connect accounts departmen have gone out of their way to resolve the issues amicably. I appreciate it. Keep it up.
DD
Daniel D's update15 Mar 2022, 14:21
Reviewer Update
Home-connect accounts departmen have gone out of their way to resolve the issues amicably. I appreciate it. Keep it up.
Home-Connect's replyOfficial
22 Mar 2022, 08:03Thank you for the feedback .
Home-Connect's reply22 Mar 2022, 08:03
Official
Thank you for the feedback .
DD
Daniel D's updateReviewer Update
27 May 2022, 11:23We had agreed Home-Connect will recoup the money owned from the company Dashfibre from which they took over the line. In the meantime I must pay Home-Connect monthly. I have been paying Home-Connect monthly they are now suspending the line without telling me what was the outcome with Dashfibre the business Home-Connect had/has a business arrangement with. I'm not happy with how Home-Connect is treating us unfairly and they've not made good on their word. Summarily suspending our line without resolving matters with Dashfibre is poor service.
DD
Daniel D's update27 May 2022, 11:23
Reviewer Update
We had agreed Home-Connect will recoup the money owned from the company Dashfibre from which they took over the line. In the meantime I must pay Home-Connect monthly. I have been paying Home-Connect monthly they are now suspending the line without telling me what was the outcome with Dashfibre the business Home-Connect had/has a business arrangement with. I'm not happy with how Home-Connect is treating us unfairly and they've not made good on their word. Summarily suspending our line without resolving matters with Dashfibre is poor service.