Home-Connect clearly not treating customers fairly

A year ago it took me weeks to connect the already installed fiber and rooter with Home-connect which just needed to be reconnected as the old tenants left the rooter also apparently battling to get the services cancelled. Only when I asked them to cancel the request was I contacted by a lady that sorted out the issue. Now a year later I informed Home-Connect via email on the 30th October that I will be cancelling my services (same working accounts email address which I receive my statements from on a monthly basis) effective 1 November as I will be moving and giving them one month's notice. As to be expected of a company which clearly does not practice TCF they use the excuse that they cannot give me one month's calendar notice as I emailed accounts and therefore will then be taking another month for services clearly not rendered. Strange how it is very convenient to only email me back on the 2nd November (3 days after I requested the cancellation and in time) that they cannot accept my cancellation as it is now (due to their incompetence and internal delays between departments) that it is now not a calendar month notice. I have given a month's notice and will not allow another month to go off my account for services not rendered. I will under no circumstance recommend this company as their services are absolutely appalling (installation and cancellation). Save yourself the stress as they clearly do not treat customers fairly...it is not worth it and there are many many other fiber providers which will jump for your business.