Home Connect + Celerity = NIGHTMARE

I signed up on the 4 September for the fibre to home service. After 2 weeks a Celerity operator came to my place and advised I would be connected soon.

I even asked him that I have an Afrihost uncapped 5g package and could I cancel that if he is certain by the 1st I would be connected and he advised I would be connected by then. I canceled with Afrihost for the coming month based on that.

Then the celerity operator said they was a delay because they were waiting on parts to be bought after they scheduled to come install the line and never showed up. I only got that update the day after the scheduled installation as I was following up on why noone came to install or inform me they wont be coming. After calling and being informed the issue was escalted i received different updates from both Celerity and Home Connect. Home connect advised me there is a delay cause of a backlog of installations and Celerity advised it was because of waiting on parts for installation

2 weeks after my scheduled installation date and noone can tell me an actual date on when i will be connected.I work from home and I currently have nothing setup in terms of connectivity for the coming month and I'm panicking and all I'm getting are sporadic updates that are not even consistent.

It's a continuing nightmare with no resolution in site as Celerity is still waiting on parts which I think they ordered from Mars.