Home-connect care about being paid not providing service

My fibre cable was been damaged on 6 August 2023 by the neighbour while cutting grass outside my premises. I reported the damage to Homeconnect the same day and was assured that the matter will be attended to within 72 hours. 72 hours came and go but nothing was done. I wrote an email reminder from the 4th day up to and including the 12th day. Throughout that period, no action was taken by Home-connect except mere acknowledgement of my emails.

I only heard from Home-connect for the first time on 14th August 2023 when I advise that I was termination the contract as I could hold onto a contract that deliver not internet connect. Once again they promise to sort out the issues which they never did. Instead, they send me a bill for the new month (September) wherein they already knew they would not be able to provide any service.

In fact, I paid for August in which I had only six day service and Home connect insist that they are entitled to a month notice even if they are not keeping their side of the bargain. So, I paid for two months at which time I received nothing in return.

It was only after that cancellation that I received a call from home connect promising action that never materialised.

The new service provider reconnected my line just a day after I signed with them on 22 August 2023. To date, nothing has been done by homeconnect to reconnect my service except daily calls to argue that I am liable to pay for services they neglected to ensure it’s availability. This is in fact unacceptable business ethics where the interest is on the payment irrespective of whether the service is provided or not.

In fact, I understand from Octotel that they are readily available to assist when they received request from service provider. And they indeed came within a day of having been asked by the alternative service provider which clearly demonstrate I don’t care attitude by Home-connect.