MW
Moegamat W

1 reviews | Active since Jan 2023

01 Aug 2023, 10:38

Home connect can't get the job done.

I am so disappointed with home connect, my installation was done today and still no services yet they took my money, I've been on Live chat and the agents were not helpful at all. I am working from home and need my services activated. I was told that I'd need to wait 24-72 business hours I am not willing to wait that long. I am dependant on internet for me to be able to provide for my family.

I have been calling and texting and no one is getting back to me I want my services activated TODAY!!!.

When I lived in Newlands East I had no issues but since I've had new services installed at my new address you have disappointed me. I do not want to hear your excuses give me what I've paid for!

0
Replies (4)
Home-Connect
Home-Connect's reply01 Aug 2023, 10:48
Official
Thank you for your feedback, Moegamat. An agent will be in contact with you shortly.
MW
Moegamat W's update01 Aug 2023, 10:55
Reviewer Update
I received a missed call they made my phone ring for 3 seconds and ended the call.
MW
Moegamat W's update01 Aug 2023, 10:55
Reviewer Update
Let me post this on Facebook
Home-Connect
Home-Connect's reply01 Aug 2023, 11:34
Official
Good day Moegamat, apologies for the inconvenience caused. Please expect a call back shortly.