Home-Connect cannot provide feedback on Openserve's status at all

I signed up for FTTH on Home-Connect on 31 Aug 2020, on 1 Sep 2020 I received the confirmation of my accoutn from Home-Connect and that the Home-Connect Operations department will be processing your order with the Open Access Fibre Service Provider, on 3 Sept I received an update to say that Home-Connect has requested the service provider (Openserve) to come out and install an ONT (which is already in my home, it just needs to be linked to my account) and I have still not heard anything at all from Openserve, Home-Connect cannot provide any more information for me other that they have been requested, I gave them a B number on the ONT device in the house here and I was told I would get more feedback but nothing new, just that Openserve will come out and do the installation. Finally on Firday 25 September someone at Home-Connect responded to a previous query and was helpful, although that cannot be confirmed yet as Openserve are still to deliver on their side, Robyn said that "Please note from our side your line not been activated as yet, I have sent a mail to Openserve to confirm that the line is active. Once they respond I will dispatch a router to you."

I am spending a fortune on LTE just waiting to be able to use fibre, I call Home-Connect once a day as I keep getting told they will get back to me (some times in 30 minutes) however the response from Robyn is the only feedback to date. I have to keep calling and each agent provides the same result, we will get back to you once we contact Openserve, I have NO proof that Openserve has been contacted as Openserve do not contact me at all to arrange for this "installation" as I already have an ONT installed. I just want to escalate this to Hello Peter in the hopes I get some real feedback...