Home-connect cancellation nightmare

Good day,

I cannot take your accounts department stupidity and inability to do a job.

I moved premises at the end of July, I cancelled my service on your portal 30 days before I moved which was the beginning of July. When I followed up mid-July, I was told that cancellation using the portal was not working and I should fill in a form that you sent me, I did so and followed up, I was told that the cancellation had been received but the person responsible to terminating the service hasn’t actioned it. I followed up the last time and was told it was actioned and had been cancelled. I moved out, my line was transferred over to Afrihost, which wouldn’t be possible if I still owed money.

I was then debited in August, I was furious and called to complain as the cancellation had not been actioned obviously, the accounts department apologised and credited my account. Now I see that I was charged in September too. I am at my wits end with you guys. I get a phone call today 12 months later, WHY 12 MONTHS LATER? it is not like my contact information has changed, to tell me that I owe money from a year ago.

Regards,

Account no. FRER002