JL
Jimmy L
1 reviews | Active since May 2013
06 Mar 2022, 19:22
Home-connect but this name is wishful thinking!
I know there are times when internet speed is down or there is a small issue but, my word, does Home-connect have issues! I pay for a 100mb upload and download line which is 70% of the time under 25mb. I call them and report on their website and to their self help system scan which they are suppose to act on but nothing gets fixed. I am now assuming they are an *********** bunch and this is affecting my remote working because I now have to drive an hour to the office and an hour back just to get work done because Home-connect's internet is so slow that my laptop cannot connect to it.
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Home-Connect's replyOfficial
07 Mar 2022, 07:59Good day Jimmy.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Home-Connect's reply07 Mar 2022, 07:59
Official
Good day Jimmy.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.