Home connect / boleng speed issue

I have update nearly three weeks ago to an 100Mbps download package. After being of for nearly 3 days I stil have only 20 to 40% of that speed. My customer number is POLG005.

It seems that they as the service provider and boleng Fibre (the Fibre infrastructure provider) blame each other, but in the meentime I have been billed for speed I'm not getting even close to.

It's gone so far the the MD of home connect contacted boleng's ceo about this problem, but I still don't have the speed.