Home-Connect Bad service

After 4 years of being a reliable client who hasn't missed even a single monthly subscription, Home-Connect connect showed me a middle finger when they recently hiked their monthly subscription.

The hike moved from R539 to R778 p.m. After receiving a communication that they would impose price hikes with the date, I immediately sent an email to their account department to request a downgrade or cancelation as I would not afford the new prices due to the financial constraints. They delayed to respond, then later I phoned trying to effect the changes over the phone, and I was told to log into their website for cancelation.

When I did, the only option programmed therein, was to give the a 30 calendar days, meaning I am now forced to pay the new fee, meanwhile I made it clear that "I won't be able to pay the new amount " hence the request for downgrade or cancelation.

Now I tried to join the new ISP, Home-Connect doesn't want to release my line and they keep on sending me email and sms to pay R778 on a daily basis.

All I want is for them to release my line, so the new ISP could take over. They basically holding me hostage until I pay new fee. Mind you I have month to month contract with them.

Half of their consultants are ***********, rude with the "don't care attitude ".

Recently before price hikes, I logged a call for their defective router, their technicians ran tests and confirmed that they need change router. A new router was app**** for, Home-Connect couldn't deliver the router, made me drive all the way to Fourways to go pick it up myself as I they had no drivers on site, without compensating me for the unplanned trip fuel. I was expressed my disappointment, and they didn't even bother to apologize.

All I want is for them to release my line and come pick up their router so I could connect with the new ISP with immediate effect!

My house has been disconnected since I didn't pay the monthly fee, yet they demanding I pay R778 so they can release my line.

**** company, who doesn't value clients I tell you. Sign with them at your own risk!