Home-Connect bad service

Item: Home-Connect
Rating: 1
Author: Daleen B

I moved from Eastern Cape to Free State. Online cancellation didn't work. Phone and cancel on 15 February 2022 at 12:44. Modem was collected on 17 February 2022 at 9:40. Paid February full and March full (cancellation month) on 24 February 2022 at 11:15. Still received a invoice for April month! BOTT012

Helpful (0)

Replies (3)

Home-Connect's replyOfficial

31 Mar 2022, 18:08

Good Day Daleen,

We are urgently looking into your concern and management will be in touch with you shortly.
Kind Regards.
Home Connect Team.

Home-Connect's reply31 Mar 2022, 18:08

Official

Good Day Daleen,

We are urgently looking into your concern and management will be in touch with you shortly.
Kind Regards.
Home Connect Team.

Daleen B's updateReviewer Update

05 Apr 2022, 10:25

After my complaint an agent contact me. Problem still not solved. They didn't listen or read the emails. Friday they said they will call Monday, but that didn't happen. In the mean time I subscribe to twitter and got he CEO of Home Connect name as well as Cipher wave. They already deduct April fees although the contract was cancelled on 15 February! Daleen ***

Daleen B's update05 Apr 2022, 10:25

Reviewer Update

Home-Connect's replyOfficial

11 Apr 2022, 07:24

We sincerely apologize for any inconvenience you may have experienced .

Home-Connect's reply11 Apr 2022, 07:24

Official

We sincerely apologize for any inconvenience you may have experienced .