JD
Joshua D
1 reviews | Active since Mar 2014
09 Dec 2022, 12:39
Home-Connect Bad service
Been waiting for Home connect to send me a quote since Wednesday to repair my Fibre line. Called them numerous times and still no response to my query. Worse still is they do not have an after hours service, so I had to call Zoom fibre directly to do the testing on my line.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
09 Dec 2022, 12:42Dear Joshua,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect
Home-Connect's reply09 Dec 2022, 12:42
Official
Dear Joshua,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect
JD
Joshua D's updateReviewer Update
12 Dec 2022, 11:45So today is Monday, was promised a quote on Friday from Home-connect to repair my damaged line, still nothing.
Phoned to cancel my service, was told that I will be billed until the end of January 2023. This for a service that I am not receiving. How pathetic. No Managers on the floor to talk to.
The service is so bad, and I am expected to pay for this.
This is what infuriates the customers.
Phoned to cancel my service, was told that I will be billed until the end of January 2023. This for a service that I am not receiving. How pathetic. No Managers on the floor to talk to.
The service is so bad, and I am expected to pay for this.
This is what infuriates the customers.
JD
Joshua D's update12 Dec 2022, 11:45
Reviewer Update
So today is Monday, was promised a quote on Friday from Home-connect to repair my damaged line, still nothing.
Phoned to cancel my service, was told that I will be billed until the end of January 2023. This for a service that I am not receiving. How pathetic. No Managers on the floor to talk to.
The service is so bad, and I am expected to pay for this.
This is what infuriates the customers.
Phoned to cancel my service, was told that I will be billed until the end of January 2023. This for a service that I am not receiving. How pathetic. No Managers on the floor to talk to.
The service is so bad, and I am expected to pay for this.
This is what infuriates the customers.
Home-Connect's replyOfficial
12 Dec 2022, 11:52Hi Joshua
Apologies for the inconvenience caused. Kindly expect an update shortly.
Kind Regards
Home-Connect
Apologies for the inconvenience caused. Kindly expect an update shortly.
Kind Regards
Home-Connect
Home-Connect's reply12 Dec 2022, 11:52
Official
Hi Joshua
Apologies for the inconvenience caused. Kindly expect an update shortly.
Kind Regards
Home-Connect
Apologies for the inconvenience caused. Kindly expect an update shortly.
Kind Regards
Home-Connect