CJ
Christoff J

1 reviews | Active since Jul 2018

30 Jul 2018, 13:40

Home-Connect bad service

Worst service received from Home-Connect, as they loaded the incorrect product on the account. Have been battling for 2months to correct it.

0
Replies (6)
Home-Connect
Home-Connect's reply30 Jul 2018, 15:29
Official

Please can you send your contact details or account name so we can investigate please

Home-Connect
Home-Connect's reply07 Aug 2018, 09:57
Official

We will contact you today

CJ
Christoff J's update14 Aug 2018, 09:49
Reviewer Update
Still awaiting for a response from Home-Connect?...#BadService
Home-Connect
Home-Connect's reply14 Aug 2018, 10:20
Official

Dear Christoff

Our accounts department has billed you correctly as per the package you have chosen.

Subsequent to your comment above our sales team has contacted you to advise you on the package you have chosen and you have requested a change.

Once the change has been completed our Sales dept will contact you.

Kindly note all changes take 30 days but our team is trying their best to get this actioned sooner.

CJ
Christoff J's update14 Aug 2018, 10:32
Reviewer Update
Hi. Thank you for the quick response.
CJ
Christoff J's update03 Sept 2018, 16:36
Reviewer Update
Here we are again...Home-Connect has still not resolved the issue. Looks like they only want your money and then no service.